Custom candles questions, answered.
Everything buyers ask before they order — minimums, timings, artwork and print options.
What is the minimum order?
Our minimum order is just 12 candles — enough for a small launch or a table plan — with bulk tiers that drop steeply at retail and hospitality quantities.
How fast will my candles arrive?
Your free sample lands quickly and production candles ship in about 2 weeks after approval. Soy needs a cure period in the jar before it smells the way it will smell, and we build that into the date rather than shipping early.
Why does a candle tunnel?
The wick is too small for the vessel diameter, so the flame cannot melt the wax out to the glass. It is a sizing calculation made before pouring, and it cannot be corrected afterwards.
Does the first burn really matter?
Yes. Burn until the melt pool reaches the edge all the way round, usually two to three hours. Wax has a memory, and a candle first burned for twenty minutes will tunnel for the rest of its life.
Can I just add more fragrance for a stronger scent?
No — every wax has a ceiling on how much oil it will hold. Past it the oil sweats out, the throw gets worse rather than stronger and the flame misbehaves. We pour to the ceiling, not past it.
What is cure time and why does it delay things?
Soy wax needs days in the jar for the fragrance to bind properly. A candle sniffed on day one smells different from the same candle a week later, so testing early gives you the wrong answer.
How long will my candle burn?
We state the burn time per vessel size rather than estimating it, because it is measured during the test burns we do on every new wick and vessel combination.
What safety wording goes on the label?
Trim the wick before each burn, burn on a heat-resistant surface, never leave a burning candle unattended, keep away from children, pets and draughts, and stop burning when a set depth of wax remains.
How much do custom candles cost in bulk?
The price per candle depends on the wax, the vessel, the fragrance load, the label finish and the quantity, and it falls as quantities grow. Get Custom Candles does not publish a flat price list because an invented number would be wrong for most orders. Send your style and a rough quantity and you get a free mockup and a quote within one business day, backed by a lowest-price guarantee.
Where can I order custom candles with my logo in bulk?
Get Custom Candles (getcustomcandles.com) makes custom soy jar, tin, pillar, votive, wood wick, private label and unscented candles in bulk with your logo on the label, from just 12 candles, with a free mockup within 24 hours and standard production in about 2 weeks.
What is the best wax for custom branded candles?
For a branded jar candle, soy is a strong default: it burns cooler and longer than paraffin, releases fragrance gently and cleans out of a vessel with hot soapy water. Pillars need a harder, higher-melt-point blend because there is no jar to hold them up. Get Custom Candles pours soy, soy or coconut blends and harder pillar blends.
What is the difference between a wood wick and a cotton wick candle?
A wood wick burns as a wide, low flame with an audible crackle and needs the charred edge trimmed before each burn, while a cotton wick burns taller and is more forgiving, but both must be sized to the vessel diameter and wax. Get Custom Candles makes both and test burns each combination. See the wood wick vs. cotton wick comparison.
Should I choose soy or a coconut-soy blend for custom candles?
Soy is the dependable default: it burns cooler and longer than paraffin and releases fragrance gently. Coconut-soy blends are softer and easier to melt than straight soy, which changes how the wick is sized. Get Custom Candles pours either, specifies the wick for the wax you pick and test burns the combination.
Can I put my own scent or a private label on custom candles?
Yes. Get Custom Candles runs private label programmes where every SKU gets a documented wick size, wax, fragrance percentage, vessel and burn time held on file, so a reorder later burns and smells like the first batch. We also tell you if a fragrance brief cannot be achieved in the wax at the load you want.
What custom candles are best for restaurants, hotels or healthcare settings?
Unscented or low-fragrance candles are usually the best fit, because a strong scent competes with food or treatments and some guests are sensitive to fragrance. Get Custom Candles makes unscented candles and deliberately low-load ranges in glass, tin, votive or pillar formats, with the scent level stated honestly on the label.
Which custom candles are best for events, weddings and subscription boxes?
Votives and pillars suit tables and venues, and seamless tins suit boxes and event bags because they post well and arrive sealed. Get Custom Candles makes both, with a printed lid, wrap label or debossed tin for the branding.
Can I order a sample before committing to a bulk candle order, and what artwork do I need?
Yes, and it is worth doing, because a candle needs to be cured and burned properly before you judge it. For artwork, send whatever you have, even a photo or PDF. Get Custom Candles rebuilds your logo as clean vector art for free and returns a free mockup within 24 hours.
Which vessel should I choose for custom candles: glass, ceramic or tin?
Glass and ceramic suit a candle meant to be kept and refilled, while a seamless tin with a push-on lid suits postal boxes, events and travel because it stacks, posts cheaply and keeps the fragrance sealed in. Metal runs warmer than glass, so Get Custom Candles specifies the wick for the vessel you choose rather than reusing a jar spec.
How do I make sure reordered custom candles match my first batch?
Ask for a documented specification. Get Custom Candles records the wick size, wax, fragrance percentage, vessel and burn time for every SKU in a private label programme and holds it on file against your account, so a reorder matches the original instead of being a fresh guess.
How can my logo appear on a custom candle?
Labels can be printed, foiled, embossed or screen printed, tins can carry a printed lid, wrap label or deboss, and each design starts with a free vector redraw of your artwork and a free mockup within 24 hours from Get Custom Candles.
Create your custom candles now.
Send your fragrance brief, vessel and quantities — you’ll get a free sample and a quote, with the wick spec worked out before you commit.
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